Welcome

You have issues or concerns brewing in the practice. Some of these issues could be long patient wait times, or perhaps clinical flow slow downs. Or maybe the providers are working hard and the patients are coming but the money just isn't quite there. Small, daily issues will often slowly build in a practice until bigger problems start to occur. If left unaddressed, these issues and problems snowball over time until practice efficiency is affected and reputation damage can occur. We can help.

Observational Assessment: Our first step working together is often an observational assessment. You know that "something" isn't working, but are not 100% sure what the issue is.  An observational assessment is a one-day site visit where we come into your practice and simply observe every team within the practice, as well as their interaction with patients and each other. We assess patient flow, check-in/out procedures, scheduling, call center, and doctor and technician flow and then provide a detailed assessment of each area along with recommendations for improvement. If you already know what the specific problem is, we will spend extra time evaluating that area, but since some issues are simply a symptom of a deeper problem, this root cause analysis will look at the different variables that influence each area so that we can make recommendations that will have the biggest impact on overall success.

Administrator Coaching Services/Support: Is your administrator newer or less experienced? Maybe you have promoted from within or recently placed a great manager, but one with less lifetime management experience? Our Administrator coaching service offers weekly coaching sessions to support the development of newer managers, while simultaneously addressing any issues or topics the practice may be dealing with. Coaching sessions can be purchased as packages so that you control the cost, while offering newer managers the opportunity to work through practice issues or ideas as they navigate these newer waters with the hands-on support of a seasoned practice executive.

Project-Based Consulting Services: If you are dealing with it, chances are we have too. For more specific issues or projects, we work with you to outline the issue and expected outcome, and then serve as an extension to the practice's management team and ownership to fix the issue and see results.

Ready to get started? It's easy, we promise! Email ashlie@pmlclaw.com to schedule a call and let's get started.